help. no hold music.

Your shipping email has a tracking link. Signed in? It's under Account → Orders. Checked out as a guest? Use Track an order with your order number and email.

Within an hour of ordering, yes: reply to your confirmation email or use the form below. After that it's usually packed. You can still return it once it arrives.

No. Guest checkout is the default. Accounts are for the grown-up who buys and just keep your orders and addresses in one place. Sign-in is a 6-digit code by email; there are no passwords.

$3.99 flat, free over $25. The cart shows how close you are. That's the only time we'll mention it.

We pack orders within 1–2 business days, from the US. Most arrive 3–5 business days after that. Checkout shows the estimate for your address before you pay.

US addresses only for now, including APO/FPO. Everywhere else: not yet, sorry.

30 days from delivery. Unused and in its packaging, and we refund the item price to the original card. Start one from your order page or the form below.

That's on us. Send a photo through the form below and we'll replace or refund it. No need to send it back.

Unopened, yes. Opened ones can't be returned unless they're damaged, since the surprise is the product. Every possible figure and the real odds are on the product page before you buy.

Visa, Mastercard, Amex and Discover. Apple Pay and Google Pay show up when your browser supports them.

TikTok's built-in browser often hides it. Your card works fine there. Or tap ••• → Open in browser: your cart comes too.

Prices don't include sales tax. It's added at checkout based on your address, before you pay.

A kid fills a cart and taps Send to a grown-up. They pick a ready-made message and share a link or show a QR code. The grown-up opens it on their own phone, sees the cart, and decides. Kids never type anything.

No. Browsing, saving and building a cart need no name, email or account. Personal details only come from the grown-up at checkout. No ad pixels, no tracking. More for grown-ups.

Every product page shows its age grade. Anything with small parts carries the choking-hazard warning next to the price. Ages and safety.

Footer, or Settings: On, Chill (stays home, small reactions) or Off (he's a logo). Tap him while he's out and he flies home.

He reacts to what you tap on the page. That's it. Nothing is recorded or sent anywhere. He covers his eyes for codes and card numbers anyway. Manners.